How can we help?

Monthly plans can be canceled byswitching to the pay per campaign plan.

To close your account,follow these instructions.

To protect your privacy, our payment system does not provide us with specific details for why your card was declined. Messages like declined or referral areprovided by the bank/card provider.

For more information on why your card was declined, please contact your card provider directly. In the meantime, you can try using another card to make a payment.

Did your bill increase this month?Monthly billingis calculated based on the total number of active subscribers within an account, so costs will fluctuate if subscribers are added or removed during a billing cycle.

If the same email address is active on multiple lists, it counts multiple times against the total. You can avoid duplication by using segments to create sub-lists, instead of having separate lists for different audiences.

Looking for an invoice?Access your billing history.

As per ourTerms of Use, we do not offer refunds.

If there are exceptional circumstances relating to the refund request, or if its due to a problem with the application itself, please contact us.

Please be aware that the following are not exceptions:

Monthly plans that have been left active but not used.

Monthly plans, where the intention was to cancel the plan prior to the next billing cycle, but this date was missed.

Subscribers in multiple lists, resulting in a higher pricing tier being applied.

We encourage our customers toauthenticate their sending domains. Note that it can take up to 48 hours for our application to see your DNS changes. If necessary, you can continue to send during this time.

As DNS changes occur outside of our system, our team cannot fast track or troubleshoot this process. Please contact your DNS provider for assistance.

Support for the Campaign Monitor Salesforce Integration is provided by our partner,Beaufort 12. For product support and any questions about this integration,contact Beaufort 12.

Level 4 – Inquiry about app capabilities, settings and routine issues

Level 2 – App issue causing significant business impact

Level 1 – App down, or major degredation of service

Pleaseview our system status pagefor updates.

Additional details that can help us respond sooner include:

What you expected to happen, versus what actually happened

The particular charge or charges in question

Why you think the charge is incorrect

Add files – one or more1) Choose file to upload…2) Upload File

Email usRelated articlesPremier plan phone support

Phone support is available in the following regions:

Standard call charges apply. Phone support is not available during public holidays.